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Study: Retailers Ignore Over 80% of Customers’ Requests via Social Media

November 6, 2015February 11, 2016 Staff Writer

Sprout Social has found most that merchants fail to respond to consumer questions on Facebook and Twitter, a problem compounded during the holiday shopping season when the volume of requests increases. The stats from the Spout Social’s Q4 2015 Index are damning. Retailers failed to respond to more than 80 percent of consumer questions and requests on social media in the last year. And the cold shoulder from merchants was coldest when you’d think they could least afford it, during the holiday shopping season. During the fourth quarter of 2014,…

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25% internet users’ account hacked in 2015 says Kaspersky Lab Report

October 16, 2015February 11, 2016 Staff Writer

MUMBAI: If you are on the internet, chances are that your Gmail, Facebook or Twitter account was hacked in last few months. According to a latest research by Kaspersky Lab study one in four internet users had at least one of their online accounts hacked. In most cases unauthorised messages were sent out in the users’ name with a malicious link included and the loss or theft of personal data, the study said. According to another study by the lab just about 38% of the users create strong passwords and…

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Twitter removes the 140-character limit from Direct Messages

August 13, 2015February 15, 2016 Staff Writer

Twitter has today removed the 140-character limit on direct messages (DMs) for all users. The move was first flagged in June, hours after CEO Dick Costolo announced he’d be standing down as CEO of the social platform. From today, the change becomes reality, as the update is rolled out to users across the world. The changes referred to here being the removal of restrictions on who can DM whom – previously you could only DM those following you, now users have the choice to receive direct messages from anyone –…

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Twitter Shares Rise After Faked Bloomberg Report

July 15, 2015February 16, 2016 Staff Writer

Takeover rumors about Twitter surface with seeming regularity every couple of months. But one on Tuesday showed a new level of sophistication in an effort to pump up the company’s stock. Shares of Twitter, the social network, briefly spiked after an article that appeared to come from the Bloomberg News website contended that the company had received a takeover offer worth $31 billion. Analysts and Twitter users quickly started poking holes in the online piece and deemed it a fake. (No such report ran on the Bloomberg terminal, where its…

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Tech IPOs indicate slowest pace since the banking crisis

June 12, 2015February 16, 2016 Staff Writer

With the end of the first half of the year in sight, it looks like Fitbit may be the last tech IPO of what so far has been the slowest year for new public offerings in the sector since 2009. That was the middle of the banking crisis and just after Sequoia Capital made its “RIP:Good Times” presentation to its portfolio CEOs in 2008. There have only been two tech companies from the Bay Area to go public so far this year — Box and Apigee — and San Francisco-based…

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Coca-Cola applies to trademark its hashtag slogans

January 8, 2015February 17, 2016

Drinks maker Coca-Cola has filed two trademark applications covering Twitter hashtags. Documents filed at the US Patent and Trademark Office in December show that the multinational company has applied to trademark ‘#cokecanpics’ and ‘#smilewithacoke’. It is not clear how the hashtags will be used across Coca-Cola’s various Twitter accounts, but the drinks brand has been known to encourage interaction with its more than two million followers. The company uses the #cokejourney slogan on Twitter to promote personal development among Coca-Cola fans. For William Hansen, partner at law firm Lathrop &…

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Twitter sues US government over Transparency Report restrictions

October 8, 2014February 17, 2016 Staff Writer

Twitter has been publishing what bits of info it’s allowed to concerning national security requests for some time now, but the social media feed wants the ability to publish the whole thing. Today, the outfit filed a lawsuit aiming to get approval to post its entire transparency report. In a blog post, VP of Legal Ben Lee says that the company is asking a California District Court “to declare these restrictions on our ability to speak about government surveillance as unconstitutional under the First Amendment.” As is stands, Twitter and…

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Following celebrity hacks, here’s how to secure your iCloud account

September 3, 2014February 18, 2016 Staff Writer

Though Apple says it’s investigating a reported hack on the iCloud accounts of several celebrities, there is an easy way for users to secure their accounts. Over the weekend, reports emerged that a number of celebrities had their iCloud accounts compromised by unknown hackers, and personal photos leaked onto the internet. Apple says it is “actively investigating” the situation. The exact details of the hack are unknown, but some security researchers believe Apple left iCloud vulnerable to a brute force password hacking attempt. Basically, hackers could use a piece of…

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Twitter Reviews Policies After Robin Williams ’s Daughter Zelda Abused

August 19, 2014February 18, 2016 Staff Writer

(CNN) — Twitter is looking to revamp its user-protection policies after Zelda Williams, the daughter of comedian Robin Williams, was run off of the social site by abuse in the wake of her father’s apparent suicide. “We will not tolerate abuse of this nature on Twitter,” Del Harvey, Twitter’s vice president of trust and safety, said in a statement. “We have suspended a number of accounts related to this issue for violating our rules and we are in the process of evaluating how we can further improve our policies to…

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