Unregulated digital apps loans, consumer protection among emerging issues that require attention- CBK Kenya Study

M-Gas Mpesa Central Bank of Kenya

The 2019 FinAccess Household Survey report presents results of data collected during October – December 2018 covering 11,000 households across the country. The survey targeted individuals aged 16 years and above, from scientifically selected households, designed to provide significant estimates at the national and regional level and by residence (rural and urban areas). The 2019 survey focussed more on the usage, quality and impact/welfare dimensions of measuring financial inclusion. In addition, the questionnaire incorporated a needs-based framework to the measure the relevance of financial services and products; financial health and…

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