Zuri, has migrated from Facebook messenger to Whatsapp. Facebook, still a top tier app in Kenya in terms of popularity, is not Kenya’s most popular conversation and chatting app. In that regard, Whatsapp is. Hence the reason why Safaricom have moved Zuri to Whatsapp. Allowing more Kenyans to access it, and use the chatbot to its full capabilities. Through the creation of Safaricom’s chatbot, the precedence of AI in Kenya has taken a new turn. With Safaricom being the trail blazer in a constantly changing Kenyan tech space, AI has…
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