January 22, 2020 - itbusinessdirect

Nokia phones targets a 10% growth in Kenya

January 22, 2020 Dianne Jacobs

HMD Global, the home of Nokia phones, is targeting a 10 per cent growth in Kenya this year, as it eyes to increase its share of the smartphone market. This comes after successfully unveiling the Nokia C1 and Nokia 2.3 in the Kenyan market in December, which came a week after the global launch in Cairo on December 5. The company which has a variety of feature phones is planning a major expansion on the smartphone platform, in the wake of growing technology adoption and internet access in Kenya. “Kenya is our key market which we want to strengthen…

AI revolutionizes the contact center in Africa

January 22, 2020 Dianne Jacobs

The contact centre is changing. In the past, call centre agents had to process a large volume of standard calls, really quickly But with the deployment of new technologies like artificial intelligence (AI) and robotic process automation (RPA) these agents no longer have to carry out incredibly repetitive tasks and can rather focus their attention on tackling more complex customer concerns. For call agents, RPA makes it possible to complete simple tasks across back-end systems, which reduces the amount of time spent on admin, says Adriaan van Staden, senior sales…