Free calls and data during Safaricom at 20

Telecommunication giant Safaricom has announced to give away free calls and data for its loyal customers at its Safaricom at 20 birthday celebrations at the Serena Hotel, Nairobi.

Safaricom which enjoys about 35 million subscribers in Kenya said all its customers will be enjoying one free call of up to 20 minutes within the next 30 days as they celebrate 20 years of service.

The 20 free minutes offer is a gift from Safaricom which is celebrating 20 years since its establishment in Kenya in 2000.

Customers also turning 20 years and those who have been subscribers for 20 years will receive 20 GB of free data valid for seven days.

“Starting tomorrow (from October 28, 2020), for one million customers every day, their first call of the day is going to be on Safaricom up to 20 minutes … Safaricom is not going to charge you,” Safaricom Chief Customer Officer Sylvia Mulinge.

She said Safaricom customers would receive a notification of their free call. “We will do this for the next 30 days or so until we cover the entire base of 30 million-plus customers,” she said.

Mulinge also said that a promotion dubbed 20@20 will enable customers to purchase 20 minutes of call time and 20 megabytes (MBs) at KSh20. For the next 90 days, customers purchasing personalized Tunukiwa voice offers will also receive free 20 minutes to call across all networks.

Lucky customers who also visited their shops were lucky to be awarded free giveaways as a small token of appreciation on their birthday.

The main speaker Safaricom CEO Peter Ndegwa had the following to say,

“Over the last 20 years, Safaricom PLC has grown to be more than just a mobile service provider. We have grown into a digital lifestyle enabler leveraging on technology driven by our purpose: to transform lives.

This is thus a special birthday for us, and I appreciate all our 35 million customers, Safaricom PLC staff, and our partners (dealers, agents, and suppliers) for walking this journey with us.

We started out with 17,000 customers and now we have over 35 million customers, with a market share of 64.5%

We look forward to creating another wonderful two-decades of growth benefits for our customers, our country, and beyond our borders. Let’s go beyond! Happy 20th Birthday, Safaricom, said the CEO.

“Safaricom is planning to go beyond our boundaries and borders, developing partnerships in order to power our growth. We will enhance our focus on building digital ecosystems in the health, agriculture & education sectors, and working towards becoming the technology partner of choice for our customers.”

“Looking forward, as we go beyond into the next decade, we have a vision of being a purpose-led technology company, leveraging on innovation & new technology to provide a wide range of services and solutions, with customer obsession at the heart of everything we do,” he added.

The next phase of our journey will be designed to leverage the power of mobile technology to transform lives by 2025. We will seek to go beyond driven by enhancing our Customer Obsession, by putting the customer at the center of all that we do.

Through customer obsession, we want to deliver double-digit growth and become the leader in good customer services in the eyes of customers.


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