AI revolutionizes the contact center in Africa

AI

The contact centre is changing. In the past, call centre agents had to process a large volume of standard calls, really quickly But with the deployment of new technologies like artificial intelligence (AI) and robotic process automation (RPA) these agents no longer have to carry out incredibly repetitive tasks and can rather focus their attention on tackling more complex customer concerns. For call agents, RPA makes it possible to complete simple tasks across back-end systems, which reduces the amount of time spent on admin, says Adriaan van Staden, senior sales…

Sky.Garden: Revolutionizing Kenya’s E-Commerce Sector

Upon noticing that the economic sector in Kenya only caters for the top tier in the economic pyramid which leaves little room for individuals and businesses that exist within the lower segments of the economy to reap the benefits of online transactions, Sky.Garden decided to come up with a sophisticated eCommerce platform that they can use to expand their geographical reach. ITBusinessDirect spoke to Isaac Hunja the Chief Marketing Officer about their work. How can you define the technology sector in Kenya? I would describe the technology sector in Kenya…

Technology will revolutionise the retail experience

Kibanda Online

New technology is being developed everyday.The technological challenges involved in retailing include the planning of strategies to produce efficiency, effectiveness, advantage and profitability. How resources fit these strategies, the people involved etc. ultimately decide the successful implementation of technology. Tech has evolved into cheaper, more accessible applications. Many businesses across different sectors are being transformed by technology and its advancements ranging from improving productivity through increased efficiency and personalising promotional offers based on the increased surge of data generated from a variety of sources. Shoppers experience is now set to…

Technology Shapes Future Work

Tech Shapes Future Work

Technology plays a vital role in shaping the work and businesses of the future. Here are several ways in which technology can chart a path for the future: Automation and Artificial Intelligence (AI): Automation and AI technologies are transforming various industries by streamlining processes, reducing costs, and increasing efficiency. Repetitive and mundane tasks can be automated, allowing employees to focus on more complex and creative work. AI can also provide data-driven insights and decision-making support, improving business outcomes. Remote Work and Collaboration Tools: Advances in communication and collaboration technologies enable remote work…

SA’s new AI association will promote innovation and education

SA’s new AI association will promote innovation and education

SAAIA seeks to encourage stakeholders in the adoption of responsible AI for the commercial and societal benefit of the citizens of South Africa with a primary focus on economic growth, trade, investment, equality and inclusivity. The founding advisory board of SAAIA comprises notable entities such as Michalsons and Webber Wentzel law firms, the Western Cape government, Tshwane University of Technology, the Technology Innovation Agency, and various AI start-ups, including Zindi. Dr Nick Bradshaw, the founder of SAAIA, stated, “Our research has shown that AI and related automation technologies are currently…

Technology in Business

Technology in Business

Technology has changed the way businesses operate and interact with customers. The fast-paced development of technology has impacted various aspects of business, from operations and marketing to customer service. Businesses are now relying more and more on technology to enhance their competitiveness, increase efficiency, and reach out to new customers. In the past, businesses relied on traditional methods such as print advertisements, billboards, and door-to-door sales. Today, businesses can reach a vast audience through the Internet and social media. Companies can target specific demographics, launch innovative marketing campaigns, and reach…

TECNO new innovations to meet Africans needs

  For the past 15 years, many aspects contributed to Africa’s rapid economic growth. Mobile phones were critical in leading to this growth. Transsion, a Chinese-led group that started in Africa and focuses on emerging markets outside of China. Its brands, such as TECNO, are household names on the continent, where it is today the single biggest smartphone seller. Transsion’s vice-president, Stephen Ha, puts this down to designing phones specifically for the needs of the African consumers. In 2008, it made a strategic decision to focus exclusively on Africa, before…

Future Jobs to look out for in the coming years.

Future Jobs to look out for in the coming years. Technology is day by day becoming the way of life for each and every one of us. This is going to affect jobs in the near future. We cannot simply dare to escape its existence, growth, and interruption in our lives are bound to increase. This applies to our sources of income, and our daily jobs which have been fully revolutionized by technology. Most jobs that were manually done by hand have been replaced by machines reducing the manpower required.…

COVID-19 crisis could accelerate African businesses toward innovation and digitization

Mali based insurtech startup OKO Finance helps rural farmers access crop insurance innovation

McKinsey recently released a report titled, “Reopening and reimagining Africa: How the COVID-19 crisis can catalyze change,” which recommends policies aimed to help Africa use the crisis as an opportunity to create a recovery that features a more inclusive economy, more competitive industries, and more resilient services The report recommends using the pandemic as an opportunity to accelerate digital transformation across the continent. Figure 1 highlights a number of industries poised for swift growth in digitization following the pandemic. Among these, some are already relatively digitized, such as information and…

Apple Mulling a launch to the Cloud Computing Space

Apple

Apple plans to focus on streamlining and expanding its software and cloud-based services such as iCloud, Apple Music, News Plus, etc. along with the production of iPhones, iPads, and Macbooks. However, to ensure that these cloud-based services run across Apple’s 1.5 billion active devices efficiently, Apple is reliant on its cloud division as well as on Amazon Web Services (AWS), a subsidiary of Amazon that offers cloud computing solutions. As a matter of fact, CNBC reckoned that Apple pays $30 million monthly to Amazon’s cloud division and is one of…