Thousands of WhatsApp customers reporting issues with the App

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Independent website DownDetector, which tracks social comments around a certain topic to monitor outages across the globe, shows over a thousand of customers reporting issues using the app.

According to the site, problems with the chat app occurred around 8am this morning, with hundreds of people reporting issues with the app.

DownDetector says that 51 per cent of customers are having issue connecting to it. A further 29 per cent report issues receiving messages and 19 per cent are struggling to login.

People can’t send or receive messages using the Facebook-owned app, apparently because of a server problem.

The app doesn’t initially look broken, with chats and contacts able to load. But once a user is into a chat, the app just shows a “connecting” message that never resolves itself, and so new messages can’t be sent or received.

That also means there’s no easy fix to the problem, since it appears to be on WhatsApp’s side. Shutting and opening the app, for instance, just resets the connecting message but won’t stop it showing.

The website Down Detector showed a huge spike in problems with the app, suggesting that almost everyone is unable to get online. The problems are focused in western Europe and Asia, but were reported across the world.

There are relatively few reports of problems from the Americas, but that might simply be a result of the fact that timezones mean that many people there are currently asleep. WhatsApp Web, which uses the phone’s connection, is also broken.

Unlike its owner Facebook, and many other large social networks and internet companies, WhatsApp doesn’t maintain a page to give users information when the site is down. It has an official Twitter account that is supposed to post when it is experiencing problems – but that appears to have fallen into disuse, and hasn’t posted since 2014.

It’s far from the first time that WhatsApp has gone down, and it now appears to be doing so on a roughly monthly basis. The outages are often resolved quickly, though can sometimes also take hours to fix.

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