New study reveals new consumer experiences during COVID-19

COVID 19 Read consumer

The era of the coronavirus pandemic has had consumers taking online classes, signing up for trials and subscriptions, and using telehealth. It’s a golden opportunity for service providers, according to a new survey. The April 2020 Amdocs study surveyed 1,000 people in the US, 18 and over, to examine consumer behavior and attitudes in day-to-day life, and how they have changed during the pandemic. The changes in those surveyed also reveal that there are new opportunities for service providers during this time–nearly a third of those surveyed (30%) are now…

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