AI revolutionizes the contact center in Africa

AI

The contact centre is changing. In the past, call centre agents had to process a large volume of standard calls, really quickly But with the deployment of new technologies like artificial intelligence (AI) and robotic process automation (RPA) these agents no longer have to carry out incredibly repetitive tasks and can rather focus their attention on tackling more complex customer concerns. For call agents, RPA makes it possible to complete simple tasks across back-end systems, which reduces the amount of time spent on admin, says Adriaan van Staden, senior sales…

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African Startups in the credit scoring space

startups

African startups with solutions in the credit scoring and financing space will have the chance to secure a testing phase for their technologies with French utility company ENGIE at Africa Tech Summit Kigali in February. Taking place for the third time on February 4-6, Africa Tech Summit Kigali brings together tech leaders, MNOs, banks, investors, entrepreneurs, governments, trade bodies and media to drive investment and collaboration in the African tech space. For the second year, Disrupt Africa has reprised its partnership with Africa Tech Summit Kigali to host the two-day Africa Startup Summit,…

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Airtel Malawi plc intends to apply for admission to the stock exchange

Airtel Malawi plc intends to apply for admission of its ordinary shares to trading on the main market of Malawi Stock Exchange

Airtel Africa, a leading provider of telecommunications and mobile money services, with a presence in 14 countries across Africa, has announced the intention to undertake an initial public offering of its local business, Airtel Malawi plc. Airtel Malawi plc intends to apply for admission of its ordinary shares to trading on the main market of Malawi Stock Exchange. The indicative price range in respect of the Offer, as well as the exact number of Shares to be sold in the Offer, will be determined in due course. The Subsidiary will…

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African Book Publishers encouraged to use technology

Airlines

Kenyan and African book publishers have been challenged to embrace technology to appeal to younger audiences and also reduce their reliance on paper. This, together with the use of recycled paper, would save the environment in the wake of depleted forest cover and also reduce the impact of climate change. “Africa has the youngest population,” said Jubilee Insurance Company of Kenya Chief Executive Julius Kipngetich, emphasizing that the geographical size and the demographic distribution of the continent’s population have set the stage for it to become a global leader considering…

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New off-grid and mini-grid technologies to extend energy

DPA

Investing in new off-grid and mini-grid technologies to extend energy access across Africa will be instrumental in helping smallholder farmers to meet rising food demand, according to a new report. Africa accounts for just six per cent of the world’s  demand, despite hosting 20 per cent of the global population, leaving rural areas relying on manpower for as much as 80 per cent of the energy used in farming.  In Energized: Policy innovation to power the transformation of Africa’s agriculture and food system, experts from the Malabo Montpellier Panel highlighted opportunities…

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High Tech Solar pumps for underground freshwater

pump

High-tech solar pumps mapping underground freshwater reservoirs across Africa are collecting data that can help prevent them running dry, the project’s developers said on Tuesday. Manufactured by British social enterprise Futurepump, the solar pumps are being used by thousands of small-scale farmers in 15 African nations, including Kenya and Uganda, as a cleaner, cheaper option to diesel and gasoline-powered ones. The pumps’ sensors record real-time data such as energy usage and pump speed in each location, which is shared with the International Water Management Institute (IWMI) to calculate groundwater extraction…

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Coding centers launched in Africa

Coding

The African Development Bank has launched a digital tool to help African youth learn coding.The goal is to scale up the program to 130 centers of excellence across the African continent over a 10-year period. The African Development Bank and technology firm Microsoft launched the ‘Coding for Employment’ digital training platform, an online tool to provide digital skills to African youth, wherever they are across the continent. The platform, launched at the 2019 African Economic Conference in Sharm El Sheikh, Egypt, aims to promote a continuous learning culture among young…

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Green Energy: Is it too late to tame Climate Change?

Airlines

Wind and solar energy have become significant participants in primary energy mix, with the new electric battery storage technology poised to remove the continuity of solar and wind energy to provide uninterrupted day and night, all weather grid supplies. Battery storage combinations of up to 100mw capacities have been achieved. Last month a game-changing solar energy concentration technology was unveiled by Heliogen, a startup company backed by Bill Gates capital. It will concentrate solar energy to a temperature as high as 1,000 degrees Celsius by aligning large mirrors on a…

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Negotiated fares taxi hailing app inDriver, targets more African cities

Negotiated fares taxi hailing app inDriver, targets more African cities

Online ride hailing service, inDriver, which allows passengers to negotiate the fare with drivers, has begun recruiting drivers in Harare for the service, which it intends to launch in the capital towards the end of this month. inDriver, which is headquartered in New York, has 26 million users in more than 200 cities throughout the world. The service is already operating in South Africa, Kenya, Tanzania and Uganda. The inDriver app is used by passengers and drivers to be linked up and negotiate fares. The app can also be used…

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Startups and Partnerships, EurAfrican Forum enables cross pollination of ideas: Dr. Precious Lunga – Baobab Circle

Search Results Featured snippet from the web Dr. Precious Lunga is CEO and Co-Founder of Baobab Circle, a health technology company delivering innovative health solutions via phones across Africa. She will be joining the 2nd edition of the EurAfrican Forum in Portugal as a speaker.

Dr. Precious Lunga, CEO and Co-Founder of Baobab Circle, will be joining the 2nd edition of the EurAfrican Forum in Portugal as a speaker, taking place on July 4-5. The EurAfrican Forum exists to explore and promote the power of diasporas as a connecting force between cities, regions and continents, between cultures, companies and people. It is an action-oriented gathering of leaders that aims to foster stronger collaboration between Europe and Africa to promote a shared green and inclusive growth for the two continents, fostering mechanisms for collaboration and creating…

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