Uber’s accelerating driver drop off rate is partially due to increased competition from companies like Lyft. But the number one complaint among Uber drivers is the pay, according to undisclosed data seen by The Information. Many Uber drivers have complained about unfair compensation for long trips, and not being able to accept tips.
A spokesman’s reports that they recognize we need to improve our relationship with drivers and their experience using Uber. The ride hailing firm firm is working on a range of improvements across our products, our policies, our customer support and how we communicate.
The company is leaning toward allowing in-app tipping by riders, a longtime item on drivers’ wish list, say people involved with the company’s efforts. In addition, the ride hailing app is working to compensate drivers more for traveling a long distance to reach a rider who isn’t going to travel very far. According to The Information, orecords of undisclosed data showing how few drivers the ride hailing app retains a year after they sign up are available.
The company is considering things like better targeting financial bonuses to certain drivers and allowing tipping, which could allow drivers to earn more, according to The Information. Lyft, its main competitor, already gives riders the option to leave a tip.