AI revolutionizes the contact center in Africa

AI

The contact centre is changing. In the past, call centre agents had to process a large volume of standard calls, really quickly But with the deployment of new technologies like artificial intelligence (AI) and robotic process automation (RPA) these agents no longer have to carry out incredibly repetitive tasks and can rather focus their attention on tackling more complex customer concerns. For call agents, RPA makes it possible to complete simple tasks across back-end systems, which reduces the amount of time spent on admin, says Adriaan van Staden, senior sales…

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Safaricom and M-Gas Launched Prepaid Gas

M-Gas

Safaricom and M-Gas have launched prepaid gas service for Kenyan households. This is expected to empower millions of Kenyan homes to enjoy access to clean, affordable and reliable cooking gas, providing them with the flexibility of purchasing gas based on their needs and how much they can afford at a time. M-Gas is tackling existing access barriers to clean cooking by eradicating both the upfront cost required for a gas cylinder and gas cooker, often more than Sh6,000 and the high refill cost of Sh2,000 per cylinder. Safaricom’s partnership with…

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Safaricom Launches Lipa Na M-Pesa promotion

M-Gas

Safaricom has launched an eight week Lipa Na M-Pesa promotion that will reward both customers and merchants for making and receiving payments through the service. Buyers and sellers will receive 1 point for every KES 100 payment with customers standing to win one of 6 houses in weekly draws. The promotion runs until March 5th 2020 and will reward both customers and merchants in 8 regions across the country. In the grand finale, customers across the 8 regions will win one of 8 tractors each equipped with a plough and…

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Little shuttle suspends their shuttle service indefinitely

Little shuttle

Little, the ride hailing service in Kenya has today announced that they are suspending their Shuttle service again for an indefinite period. “We deeply regret to announce that the Little Shuttle service has been temporarily suspended effective immediately,” they said in the communique. “We apologize profusely for the inconvenience but the service will be back with a bang very soon.” They did not state the reason why they were suspending the service or give a definite timeline of when the service is yet to be back. Little Shuttle has not had…

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Chinese farmers use videos to reach consumers

Farmers

Creating videos has become a popular sales tactic for Chinese farmers: the clips show increasingly discerning consumers the origins of the product and provide a window into rural life that captures audience imagination. For some it has helped them find a way out of poverty, which the ruling Communist party hopes to eradicate by 2020. “Everyone said I was good for nothing when they saw I’d come back,” the 31 year-old says of his return to his village after a failed attempt at running an online clothing business. “They tell…

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IoMT Market is expected to grow worldwide

IoMT

Global Internet-of-Medical-Things (IoMT) market is expected to register a CAGR of 38.67% in the forecast period of 2019-2026. The report contains data from the base year of 2018 and the historic year of 2017. This rise in market value can be attributed to the efficiency of resources and available infrastructure due to the usage of IoMT. Few of the major competitors currently working in the global Internet-of-Medical-Things (IoMT) market are LifeFuels Inc.; GENERAL ELECTRIC COMPANY; CARRÉ TECHNOLOGIES INC.; Breathometer Inc.; Medtronic; Meru Health, Inc.; Boston Scientific Corporation; Atlas Wearables, Inc.; Proteus Digital Health;…

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Fuji Xerox rebrands to Fujifilm Business Innovation

Fuji Xerox

Fuji Xerox has re-branded and will be known as Fujifilm Business Innovation as of 1 April 2021 as part of the company’s plans to focus on its existing businesses and expand into new business areas such as cloud, artificial intelligence, and the Internet of Things. Affiliates and sales companies in and outside of Japan will also change their names respectively on the same date, but Fuji Xerox said their new names will be revealed at a later date. The re-branding comes as the company also announced it would not be…

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African Startups in the credit scoring space

startups

African startups with solutions in the credit scoring and financing space will have the chance to secure a testing phase for their technologies with French utility company ENGIE at Africa Tech Summit Kigali in February. Taking place for the third time on February 4-6, Africa Tech Summit Kigali brings together tech leaders, MNOs, banks, investors, entrepreneurs, governments, trade bodies and media to drive investment and collaboration in the African tech space. For the second year, Disrupt Africa has reprised its partnership with Africa Tech Summit Kigali to host the two-day Africa Startup Summit,…

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Afrikamart Agritech startup aims to be largest African fresh food supplier without owning any farm

Afrikamart Agritech startup aims to be largest African fresh food supplier without owning any farm

Senegalese Agritech startup Afrikamart aims to be the largest quality fresh food supplier in West Africa. The company aims to become the largest quality fresh food supplier in Africa without owning any farm. ITBusinessDirect spoke to Mignane Diouf its Directeur Général, here is our  conversation, In your own words, describe Afrikamart? Afrikamart is an outsourced digital purchase department providing solutions for its customers to help them source good quality fruits and vegetables in their local area or internationally. We leverage on digital to connect the different stakeholders on the value chain,…

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Paxful and Binance partner to provide financial inclusion

Paxful

Binance has announced a partnership deal with Paxful, to provide financial inclusion around the globe. Starting immediately, Paxful- a peer-to-peer bitcoin (BTC) marketplace and web-based Virtual Bitcoin Kiosk – will be integrated and directly available on the Binance platform for new and existing Binance users. Binance is a leading global cryptocurrency exchange by trading volume and users. “Paxful is proud to be partnering with Binance in our joint efforts to bring bitcoin to the masses,” said Ray Youssef, CEO and co-founder of Paxful. “They share our passion and vision for the…

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