Glovo Launches a New Technical Center

Glovo

​Glovo, a technology company that links motorcycle riders to consumers wishing to buy and deliver products, has launched a new technical center in a bid to enhance its service levels to consumers and riders. The new facility dubbed “Glover Center” and a 2nd new Glovo operations facility in Westlands are set to create 75 operations jobs directly and help to improve the efficiency of service for Glovo customers and riders. Glovo can now provide faster and localized rider and customer support, and in turn faster deliveries. The move signals Glovo’s commitment…

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Samsung partners with Safaricom and M-kopa

Samsung

Technology firm Samsung has partnered with Safaricom and M-Kopa to roll out a Pay-As-You-Go mobile phone solution in Kenya. This initiative is described as a world first mobile security solution enabling carriers, financial partners and retailers running installment plans to remotely manage Samsung devices. The initiative will leverage the benefits of Safaricom’s fast 4G data network and service in Kenya. Essentially, the pay-as-you-go initiative will enable carriers and dealers to expand their current customer base with lower upfront fees and interest rates. It offers customers the opportunity to access a…

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MTN Rwanda announced phasing out physical airtime

MTN Rwanda

MTN Rwanda has announced that it will phase out the sale and distribution of physical airtime vouchers as of February 15th, 2020. Airtime will only be purchased and loaded through MTN’s digital Electronic Recharge Service (ERS) or MTN Mobile Money (MoMo). This is in their quest to continue to lead the digital agenda for a brighter Rwanda and more importantly contribute to the country’s green growth. Speaking about this decision to go wholly digital, MTN’s Chief Sales and Distribution Officer, Mr Norman Munyampundu said, “MTN Rwanda is set to deliver…

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Kibanda Online: Grocery shopping made easier

Kibanda Online

A new online platform, “Kibanda Online”  has now made buying groceries a task that can be done at the comfort of your home. The platform is a departure from many online shops whether on Instagram, Facebook or websites  which mainly trade on home appliances, cosmetics and clothes. The platform is the brainchild of 29-year-old Laurriette Rota. ‘Kibanda’ is a Swahili word meaning stall. Ms Rota says the idea initially was to help deliver groceries and other items needed regularly by the sick, elderly and physically challenged people who have a…

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Compulynx retail software to cut costs for its clients

Compulynx

Software developer, Compulynx has completed installation of its latest cloud-based ERP (Enterprise Resource Planning) retail solution for its Dubai-based customer, One Vasco in 120 locations in 30 countries. Compulynx’s Next Generation Retail Suite(NEXX) will see One Vasco’s clients enjoy access to a cloud-based managed and maintained IT platform, thereby helping them defray costs usually spent on data security as well as maintenance of own servers. The new deployment marks a shift in Compulynx’s operations where it is replacing the CORE Retail Solution that ran on the older client server technology…

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Nokia phones targets a 10% growth in Kenya

5G

HMD Global, the home of Nokia phones, is targeting a 10 per cent growth in Kenya this year, as it eyes to increase its share of the smartphone market. This comes after successfully unveiling the Nokia C1 and Nokia 2.3 in the  Kenyan market in December, which came a week after the global launch in Cairo on December 5. The company which has a variety of feature phones is planning a major expansion on the smartphone platform, in the wake of growing technology adoption and internet access in Kenya. “Kenya is our key market which we want to strengthen…

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AI revolutionizes the contact center in Africa

AI

The contact centre is changing. In the past, call centre agents had to process a large volume of standard calls, really quickly But with the deployment of new technologies like artificial intelligence (AI) and robotic process automation (RPA) these agents no longer have to carry out incredibly repetitive tasks and can rather focus their attention on tackling more complex customer concerns. For call agents, RPA makes it possible to complete simple tasks across back-end systems, which reduces the amount of time spent on admin, says Adriaan van Staden, senior sales…

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Safaricom and M-Gas Launched Prepaid Gas

M-Gas

Safaricom and M-Gas have launched prepaid gas service for Kenyan households. This is expected to empower millions of Kenyan homes to enjoy access to clean, affordable and reliable cooking gas, providing them with the flexibility of purchasing gas based on their needs and how much they can afford at a time. M-Gas is tackling existing access barriers to clean cooking by eradicating both the upfront cost required for a gas cylinder and gas cooker, often more than Sh6,000 and the high refill cost of Sh2,000 per cylinder. Safaricom’s partnership with…

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Safaricom Launches Lipa Na M-Pesa promotion

M-Gas

Safaricom has launched an eight week Lipa Na M-Pesa promotion that will reward both customers and merchants for making and receiving payments through the service. Buyers and sellers will receive 1 point for every KES 100 payment with customers standing to win one of 6 houses in weekly draws. The promotion runs until March 5th 2020 and will reward both customers and merchants in 8 regions across the country. In the grand finale, customers across the 8 regions will win one of 8 tractors each equipped with a plough and…

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Little shuttle suspends their shuttle service indefinitely

Little shuttle

Little, the ride hailing service in Kenya has today announced that they are suspending their Shuttle service again for an indefinite period. “We deeply regret to announce that the Little Shuttle service has been temporarily suspended effective immediately,” they said in the communique. “We apologize profusely for the inconvenience but the service will be back with a bang very soon.” They did not state the reason why they were suspending the service or give a definite timeline of when the service is yet to be back. Little Shuttle has not had…

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