February 25, 2020 - itbusinessdirect

Glovo Launches a New Technical Center

February 25, 2020February 25, 2020 Dianne Jacobs

Glovo, a technology company that links motorcycle riders to consumers wishing to buy and deliver products, has launched a new technical center in a bid to enhance its service levels to consumers and riders. The new facility dubbed “Glover Center” and a 2nd new Glovo operations facility in Westlands are set to create 75 operations jobs directly and help to improve the efficiency of service for Glovo customers and riders. Glovo can now provide faster and localized rider and customer support, and in turn faster deliveries. The move signals Glovo’s commitment…

Safaricom’s Zuri Migrates from Facebook to WhatsApp

February 25, 2020 Dianne Jacobs

Zuri, has migrated from Facebook messenger to Whatsapp. Facebook, still a top tier app in Kenya in terms of popularity, is not Kenya’s most popular conversation and chatting app. In that regard, Whatsapp is. Hence the reason why Safaricom have moved Zuri to Whatsapp. Allowing more Kenyans to access it, and use the chatbot to its full capabilities. Through the creation of Safaricom’s chatbot, the precedence of AI in Kenya has taken a new turn. With Safaricom being the trail blazer in a constantly changing Kenyan tech space, AI has…